Limited Lifetime Warranty | The Weaving Waves

Limited lifetime warranty is only applicable for our handcrafted straps. NDP tattoos, silicone grips in bottle belt, phone attachment, handy bag, bottle ring and gift cards are NOT covered. 

We take pride in crafting each handmade strap with meticulous attention to detail and quality craftsmanship. However, we understand that unforeseen circumstances can arise, and as a testament to our commitment to customer satisfaction and confidence in our products, we are thrilled to introduce our limited lifetime warranty program.

This program not only reflects our dedication to standing behind the durability and reliability of our handmade straps but also assures our valued customers that their investment is protected against any manufacturing defects or faults. With our warranty program, we aim to provide peace of mind and ensure that every customer experience with our products exceeds expectations.

Note that we do not offer monetary reimbursement nor is the warranty transferable. All claims will be in the form of store credit. The total liability for any loss or damage shall not exceed the purchase price of the product. In no event shall The Weaving Waves be liable for consequential, incidental or special damages of any kind. Each strap is only entitled to warranty claim once.

What "lifetime" means:

Lifetime means the working life of the product under normal use. It is not a fixed number of years, and it is not your lifetime: it is ours. We honour claims for as long as The Weaving Waves is trading.

Please raise a claim as soon as first noticing the problem. This lets us look at the item while the cause is still clear, and helps us catch a batch fault early if there is one.

Only straps purchased directly from our website or our authorised resellers will be eligible for the warranty - your straps will automatically falls under this warranty program 10 days after the date of purchase. 

Eligible source of purchase:

• https://jacketsgp.com
• https://theweavingwaves.com
• The Weaving Waves Tiktok Shop
• Jacket.sgp Lazada
• Jacket.sgp Shopee
  
• The Weaving Waves Shopee
  
• Any pop-up/events by The Weaving Waves
• Authorised reseller: The Mad Theories pop-up (Requires date and time of purchase.)
  
• Authorised reseller: The Barking Beans store (Requires date and time of purchase.)
  
• Gallery+ Katong (Requires date and time of purchase.)

Jacket.sgp is our former brand name. Purchases under either brand are covered, and you don't need to do anything differently.

This list is complete. We don't currently have any other authorised resellers, so items bought from a third-party shop, a marketplace seller who isn't us, or another person are not covered.

What are covered:

• Material and workmanship Issues of the straps:
  • OG strap: $10 store credit, no minimum purchase, store credit has no expiry.
    
  • Extension strap: $12 store credit, no minimum purchase, store credit has no expiry.
    
  • Bottle belt (only the strap): $12 store credit, no minimum purchase, store credit has no expiry.

What are not covered:

• Normal wear-and-tear
• Accidental damage such as broken clip
• Discolouration or stain. Note that paracord is dyed nylon, and dyed nylon fades in UV. This is inherent to the material rather than a fault in how we made it, which is why it sits outside the warranty. Few things that will help slow it down:
  • Rinse in fresh water after contact with seawater, chlorine or heavy sweat.
  • Air-dry out of direct sunlight.
  • Don't leave your strap on a car dashboard or a sunny windowsill.
  • Hand wash with mild soap. No bleach, no tumble dryer, no ironing.

To file a claim, please reach out to us via your original purchase platform, or the chat icon on our website. 

 

Last updated: 29 September 2026, 11.50pm SGT